Great Plains Communications Service Assurance Plans

Protect yourself from unexpected repair costs and trip charges by enrolling in a Service Assurance Plan for a small monthly fee.

1 Service: $1.99
2 Services: $3.59
3 Services: $4.99

The Following Services and Equipment are Covered by the Service Assurance Plan

  • Repair and/or replacement of wiring beginning at the demarcation point (where the public telephone network connects with residence or business on-premise wiring) to the phone jack, Great Plains Communications modem, or Cable TV receiver
  • Necessary replacement of fittings, connectors, amplifiers, outlets, and splitters installed by Great Plains Communications that are impeding service delivery
  • Necessary repair or replacement of TV set top boxes, remotes, modems, or routers provided by Great Plains Communications that are impeding service delivery and/or quality
  • Wiring or cables damaged by non-domestic animals
  • Troubleshooting and problem isolation by designated Great Plains Communications representatives
  • Trip charges associated with repairs and/or equipment replacement falling under the Service Assurance Plan guidelines

The Following Services and Equipment are Not Covered by the Service Assurance Plan

  • Customer-owned electronics or equipment
  • Wiring damaged by fire, lightning, flood, or other natural disasters
  • Wiring damaged by gross negligence, willful damage, vandalism, or domestic animals
  • Installation of new wiring or the relocation of existing wiring
  • Installation of new customer-owned electronics or equipment
  • Wiring not installed by Great Plains Communications
  • Trip charges associated with repairs and/or issues not falling under the Service Assurance Plan guidelines

Repair Costs for Issues Not Covered Under a Service Assurance Plan

Trip Charge Labor Charge Materials
$50 $50 – first 30 minutes
$35 – each additional 30 minutes
Vary and will be quoted prior to repair or replacement

*By law, wiring inside the premise is the property and responsibility of the consumer.

Call us at 1-855-853-1483 to discuss the right Service Assurance Plan for your home.