Bill Conversion

Starting June 1st through June 6th, Great Plains Communications will be converting your information to a new billing system. Our goal is to make this process as easy as possible for our customers. The following information is designed to provide insight into this process and how you will pay your bill and manage your account moving forward after the billing conversion.

Q: Why are you converting my billing information?

A: The conversion will provide a more streamlined experience with multiple convenient payment options and online account management tools including a voice payment gateway. If you sign up for auto-pay after the conversion, you will also be able to receive a one-time $10 bill credit.

Q: When will the conversion happen?

A: The conversion process will take place  June 1 – June 5.  You will have access to the revised billing system on June 6.

Q: What happens during the system integration?

A: We will not be able to accept payments during this conversion period. All payment channels will be inaccessible from June 1 – June 5 due to the conversion and we will not be able to accept phone or walk-in office payments.

Q: Will I receive a new account number? And if so, when?

A: On June 6th, you will receive an email from us (at your email on file with USA Communications) with your new account number. If we do not have an email on file you will receive a letter with this information which will be mailed on June 6th.

Q: When will I receive my last statement out of our current billing system?

A: Your June 2022 statement will be the last statement generated from the current system. Please keep in mind that we bill one month in advance.

Q: When will I receive my first statement out of the new billing system?

A: Your July statement will be the first bill generated from the new system. Please keep in mind that we bill one month in advance.

Q: What will my new bill look like?

A: Please find a sample bill at: https://gpcom.com/wp-content/uploads/2020/12/Residential-Sample-Bill.pdf

Q: I am currently set up with Bank Draft/EFT/Credit or Debit Card. Do I need to re-register?

A: Yes, you will need to re-register in the new system on or after June 6th by going to https://www.gpcom.com/my-account/ or by downloading and registering on the SmartHub auto-pay app, which is available on the app store. We provide a $10 one-time bill credit when you register for auto-pay!

Q: Why do I have to re-register?

A: During this integration and to comply with PCI compliance issues to protect your personal information, we are unable to transfer account details to the new system.

Q: Where can I find instructions on how to set up payments?

A: We have a vast collection of instructions on our website at https://gpcom.com/supportandresources/

Q: If I want to send a check, where do I send my payments after the conversion?

A: GREAT PLAINS COMMUNICATIONS, PO BOX 2058, OMAHA, NE 68103-2058

Q: How will I be able to pay my bill starting June 6th?

A: The following payment options will be available to you starting June 6th:

    • Online or Mobile Payments via our Smarthub app, which is available for download from the app store

    • Automated Voice Payment Gateway at 888.343.8014, option 2
    • Pay Now one-time payment option at www.gpcom.com/my-account
    • Drop a payment off at 920 E. 56th Street, Suite B, Kearney, NE 68847 | Monday-Friday 8:00 am-5:00 pm
    • Send a payment in the mail to GREAT PLAINS COMMUNICATIONS, PO BOX 2058, OMAHA, NE 68103-2058

Q: What will I need to pay my bill using any of these options above?

A: You will need your account number and/or PIN number which will be provided to you in an email or letter that we will send on June 6.

Q: Why can I not pay my bill with a customer service representative anymore?

A: Great Plains Communications adheres to PCI Compliance regulations to protect your personal and payment information. Therefore our employees are unable to process phone payments. We offer convenient options for both online payments and automated voice payments and we provide a one-time $10 bill credit to customers who sign up for auto-pay.

Q: How can I pay my bill by phone?

A: Our automated Voice Payment Gateway is available 24/7. This payment option can be accessed on or after June 6 by dialing 888.343.8014 option 2. You will need your account and PIN number which will be provided to you in an email or letter that we will send on June 6.

Q: How can customers contact you during the conversion?

A: For questions or concerns, please contact us through the following channels:

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