High-Speed Internet, Cable TV & Phone Support

If you’re having technical issues or have a question you couldn’t find the answer to online, please contact our friendly support services team. We’re always ready to help!
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High-Speed Internet Support

If you need help with high-speed internet, call 1-855-853-1483, send us an email or use our live agent chat button to contact us for network support services.

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Customer Service Support

Looking for support? We’ll help troubleshoot or answer any questions you may have about your home phone, cable TV or your bill. Call  1-855-853-1483 for support services.
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Buried Cable Support

Before you start digging, know what might be buried underground! Give 811 a quick call to identify underground lines.

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GPC Weather

Let us know if you have any questions or issues regarding the up-to-the-minute weather forecast on GPC weather. We appreciate your feedback.

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Closed Captioning Technical Support

To report technical issues regarding closed captioning, please call 1-855-853-1483, send us an email, or write to us at the address below.

Send inquiries to:

LeaAnn Quist
Great Plains Communications LLC
PO Box 500
Blair, Nebraska 68008

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Long-Distance Industry Support

We’ve worked extensively with customers and regulators to address industry wide issues for incoming long-distance calls. Click below to learn more about our support services.

Customer Resources & Tools

Make the most of your services and features by using our library of customer resources and tools. Watch video tutorials, check out FAQs and download PDF instructions.

Internet Tools & Resources

Spam & Virus Protection

 

Great Plains Communications is proud to offer spam and virus protections for all webmail addresses. It’s a highly customizable system that filters every incoming and outgoing email for spam and viruses. See the link below for information on personalizing your spam filter.

Equipment Drop-Off Locations

 

Returning rented equipment that you no longer need? Great Plains Communications has many drop-off locations throughout Nebraska. It’s easy for customers in any of our service areas to find a local facility to return modems, cable TV boxes and more.




Speed Test 

How quick is the internet connection in your home or office? Find out your current download and upload speeds by using the Great Plains Communications internet speed meter. It’s fast and easy!

Television Tools & Resources

Using Your Remote

 

Q: How do I program my remote using the three-digit code that comes with my new remote?

A: Getting your new remote to work with your cable box will be a snap after watching this tutorial.

Q: How do I program my remote if I don’t know the three-digit code?

A: Don’t have the three-digit code to program your remote? The Great Plains Communications “Auto Search Option” tutorial will walk you through the process.

Q: How do I use my remote with multiple devices?

A: Using your remote with multiple devices doesn’t have to be hard. The Great Plains Communications “Switching Devices on Your Remote” tutorial shows you how. With the push of a button, you can use one remote for many of your entertainment devices.

Q: Why is my remote not working like it normally does?

A: If your remote is slow or unresponsive, the Great Plains Communications “Trouble Shooting” tutorial can help.

Using The Guide

 

Q: How do I find out what HD channels are available in my area?

A: Want to watch shows that have crystal-clear high definition (HD) images? The Great Plains Communications “Searching for HD Channels” tutorial shows you how to find a full listing of HD channels in your area.

Q: How do I find a program using the guide?

A: Find the program you want to watch in seconds with the Great Plains Communications “Search for Programming” tutorial.

Q: How do I search for a program if I only know the show’s title?

A: Find out how to search for a program by the show’s title with the Great Plains Communications “Search for a Show by Title” tutorial.

Q: How do I record a program?

A: Recording is easy with the Great Plains Communications “Recording a Program” tutorial.

Phone Resources

Voicemail Instructions

 

If you’d like to learn how to maximize your voicemail features or set up your personalized voicemail system, select your town below and get your voicemail access number from Great Plains Communications.

Call Forwarding Instructions

 

Call forwarding lets you take your Great Plains Communications phone services with you anywhere you go! Follow the directions below to set up call forwarding today.

 

To Forward FIXED:

  • Press 68#, listen for 3 beeps
  • Hang up
To CANCEL:
  • Press 88# listen for 3 beeps
  • Hang up

To Forward VARIABLE:

  • Press 72#
  • Dial number to which calls will be forwarded
  • If answered, say you are forwarding your phone to that location
  • Hang up
  • If NOT answered, hang up and start process from 72# a second time
  • Hang up

 

To CANCEL:
  • Press 73#, listen for 3 beeps
  • Hang up

Notify Plus

The Notify Plus tool allows you to send a bulk message to several recipients at once. It’s a great way to inform people about things like changes in meeting schedules or upcoming community events.

Billing Tools & Resources

Watch these helpful videos and learn how to use your phone or computer to access SmartHub, our online payment system.

Sample Bills

 

SmartHub Tutorial

 

SmartHub Tutorial - Overview Video

SmartHub Tutorials for Android Devices

 

How to Install SmartHub (Android)

Managing Auto-Pay (Android)

Managing Notifications (Android)

Managing Payment Methods (Android)

How to Pay Your Bill (Android)

Report an Issue (Android)

SmartHub Tutorials for iOS Devices

 

How to Install SmartHub (iOS)

Managing Auto-Pay (iOS)

Managing Notifications (iOS)

Managing Payment Methods (iOS)

How to Pay Your Bill (iOS)

Report an Issue (iOS)

SmartHub Tutorials for iOS Desktop

 

Managing Notification Contacts (Desktop)

Managing Notifications (Desktop)

Managing Payment Methods (Desktop)

How to Pay Your Bill (Desktop)

Report an Issue (Desktop)

Contact Us

Want to know more? Have questions about our services? Get in touch with us today. One of our friendly representatives will be happy to help!

Newsletter Sign-Up

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