High-Speed Internet, Cable TV & Phone Support

If you’re having technical issues or have a question you couldn’t find the answer to online, please contact our friendly support services team. We’re always ready to help!
agsdi-laptop

High-Speed Internet Support

If you need help with high-speed internet, call 855-853-1483, send us an email or use our live agent chat button to contact us for network support services.
agsdi-people

Customer Service Support

Looking for support? We’ll help troubleshoot or answer any questions you may have about your home phone, cable TV or your bill. Call  855-853-1483 for support services.
agsdi-warning

Buried Cable Support

Before you start digging, know what might be buried underground! Give 811 a quick call to identify underground lines.

agsdi-chat

Closed Captioning Technical Support

To report technical issues regarding closed captioning, please call 1-855-853-1483, send us an email, or write to us at the address below.

Send inquiries to:

LeaAnn Quist
Great Plains Communications LLC
PO Box 500
Blair, Nebraska 68008

agsdi-whatsapp

Long-Distance Industry Support

We’ve worked extensively with customers and regulators to address industry wide issues for incoming long-distance calls. Click below to learn more about our support services.

Customer Resources & Tools

Make the most of your services and features by using our library of customer resources and tools. Watch video tutorials, check out FAQs and download PDF instructions.

Internet Tools & Resources

Spam & Virus Protection

 

Great Plains Communications is proud to offer spam and virus protections for all webmail addresses. It’s a highly customizable system that filters every incoming and outgoing email for spam and viruses. See the link below for information on personalizing your spam filter.

Equipment Drop-Off Locations

 

Returning rented equipment that you no longer need? Great Plains Communications has many drop-off locations throughout Nebraska and Indiana. Indiana customers may drop off equipment at their closest office location. Nebraska customers may select your town to identify the drop off location in your area.

Nebraska



Indiana



Colorado

Mail equipment to:
1040 Dory Hill Rd, Black Hawk, CO 80422

Speed Test 

How quick is the internet connection in your home or office? Find out your current download and upload speeds by using the Great Plains Communications internet speed meter. It’s fast and easy!

Television Tools & Resources

Using Your Remote

 

Q: How do I program my remote using the three-digit code that comes with my new remote?

A: Getting your new remote to work with your cable box will be a snap after watching this tutorial.

Q: How do I program my remote if I don’t know the three-digit code?

A: Don’t have the three-digit code to program your remote? The Great Plains Communications “Auto Search Option” tutorial will walk you through the process.

Q: How do I use my remote with multiple devices?

A: Using your remote with multiple devices doesn’t have to be hard. The Great Plains Communications “Switching Devices on Your Remote” tutorial shows you how. With the push of a button, you can use one remote for many of your entertainment devices.

Q: Why is my remote not working like it normally does?

A: If your remote is slow or unresponsive, the Great Plains Communications “Trouble Shooting” tutorial can help.

Using The Guide

 

Q: How do I find out what HD channels are available in my area?

A: Want to watch shows that have crystal-clear high definition (HD) images? The Great Plains Communications “Searching for HD Channels” tutorial shows you how to find a full listing of HD channels in your area.

Q: How do I find a program using the guide?

A: Find the program you want to watch in seconds with the Great Plains Communications “Search for Programming” tutorial.

Q: How do I search for a program if I only know the show’s title?

A: Find out how to search for a program by the show’s title with the Great Plains Communications “Search for a Show by Title” tutorial.

Q: How do I record a program?

A: Recording is easy with the Great Plains Communications “Recording a Program” tutorial.

Phone Resources

Calling Features

 

3 Way Calling

Can bring a 3rd person into a call. Must have Call Transfer as well.

Hookflash, at new dialtone enter new number, hookflash.

Call Forward Busy Line

Allows user to forward their home telephone number to an alternate fixed number pre-determined by the user when the line is busy.  This feature is an ‘always-on’ feature that is set up by GPC.

Call Forward Don't Answer

If user does not answer an incoming call within a preset number of rings, Call Forwarding Don’t Answer will send the user’s calls to a forwarding number, programmed by GPC.

Call Forward Fixed

Allows user to forward the telephone to a fixed number pre-determined by the user and loaded by GPC at the time of the feature request.

To forward fixed, Press 68# and listen for 3 beeps, Hang up.

To cancel call forward fixed, Press 88#, listen for 3 beeps, and Hang up.

Call Forward Variable

User wants number to ring to another number.

To call forward variable, Press 72# and dial number to call forward to, hang up.

To cancel Call Forward Variable, Press 73#, and hang up.

Remote Call Forward

User has no physical phone and requires phone number to always ring another number.

Programmed by GPC at the time of the feature request.

Pest Control

Will block all non-published numbers and anonymous callers only. OR Will block all calls. Callers must hit 1# to complete their call to the customer.

Select Call Reject

Allows user to block up to 6 numbers frombeing able to call user’s telephone number. The caller will hear the following message: “The party you have called has a selective call acceptance feature activated.  Your number is not on the call acceptance list.”

Programmed by GPC at the time of the feature request.

Personal Ring

Personal Ring (Residential Only)

Custom Ringing is nice because the user can assign unique phone numbers (with their own ring tones) to the different people in the home. When a user lives by themselves and the phone rings, the call is always for them (unless it’s a wrong number). Custom Ringing affects incoming calls only. A second telephone number would have two short rings to it coming into the house. That’s an indicator for a specific person. A third ring tone coming into the house is a short-long-short tone. That again, could be a specific tone for a third person. This is commonly used for teenagers or kids so the parents wouldn’t answer their calls. Outgoing calls are made from the primary number only, not any personal ringing numbers or distinct ring numbers. These additional numbers can be non-published free, or published in the book as an indent under the main listing (agreement number).

Programmed by GPC at the time of the feature request.

Call Waiting

Alerts user with a ‘beep’ of an incoming call while user is in conversation. User has the option of turning this service off and on per telephone call or leave it on indefinitely.

To use, when user is on the phone and hears a ‘beep,’ the user has three options:

1) Hang up! This would end your first call and the caller will ring through;

2) Depress the hook/flash for 1/2 second. This will place the first caller on hold and the user is then connected to the second caller; OR

3) Keep talking to the first caller. The second caller will just think the user is unavailable as they will hear the phone ringing. When the user doesn’t want to be interrupted during a special phone call, they can cancel this service prior to dialing. Pick up the handset and Press *70, listen for steady dialtone, enter the desired telephone number the user wants to call and carry on uninterrupted conversation.

Caller ID

If published, name & number will show.

Caller ID with Call Waiting

If user is on phone, receives Call Waiting beep, 2nd caller’s name & number shows.

User hears a beep in their ear, hits hookflash to take new caller, puts other on hold.

Call Transfer

Allows user to transfer a call to another number.

This service requires both 3 Way Calling and Transfer service features.

Announce the transfer:  User receives call, hookflash, at new dialtone enter new number, waits for called party to answer, hookflash, hang up.

Transfer without announcing:  User receives call, hookflash, at new dialtone enter new number, hookflash, hang up.

Trunk Hunting

Multiple phone lines roll from line 1 to line 2 to line 3, etc. on if line is busy. 3 phone lines or more required.

Programmed by GPC at the time of the feature request.

Voicemail Instructions

 

If you’d like to learn how to maximize your voicemail features or set up your personalized voicemail system, select your town below and get your voicemail access number from Great Plains Communications.

Call Forwarding Instructions

 

Call forwarding lets you take your Great Plains Communications phone services with you anywhere you go! Follow the directions below to set up call forwarding today.

 

To Forward FIXED:

The forward-to number must be programmed by Great Plains Communications. To change that phone number, contact our Customer Response Center at 888.343.8014.

 

To ACTIVATE:
  • Press 68#, listen for 3 beeps
  • Hang up
To CANCEL:
  • Press 88# listen for 3 beeps
  • Hang up

To Forward VARIABLE:

  • Press 72#
  • Dial number to which calls will be forwarded
  • If answered, say you are forwarding your phone to that location
  • Hang up
  • If NOT answered, hang up and start process from 72# a second time
  • Hang up

 

To CANCEL:
  • Press 73#, listen for 3 beeps
  • Hang up

Notify Plus

The Notify Plus tool allows you to send a bulk message to several recipients at once. It’s a great way to inform people about things like changes in meeting schedules or upcoming community events.

Indiana Virtual Voice Portal

 

Visit the voice portal to make changes to your virtual voice features.

Former USA Communications Customers

 

If you’re a former USA Communications customer, here are some customized resources for you. Additionally, you can call us at 877-234-0102 with any questions.

Billing Tools & Resources

Watch these helpful videos and learn how to use your phone or computer to access SmartHub, our online payment system.

Sample Bills

 

SmartHub Tutorials for Android Devices

 

How to Install SmartHub (Android)

Managing Auto-Pay (Android)

Managing Notifications (Android)

Managing Payment Methods (Android)

How to Pay Your Bill (Android)

SmartHub Tutorials for iOS Devices

 

How to Install SmartHub (iOS)

Managing Auto-Pay (iOS)

Managing Notifications (iOS)

Managing Payment Methods (iOS)

How to Pay Your Bill (iOS)

SmartHub Tutorials for iOS Desktop

 

Managing Notification Contacts (Desktop)

Managing Notifications (Desktop)

Managing Payment Methods (Desktop)

How to Pay Your Bill (Desktop)

Community Channel Advertising

FREE Advertisement Submissions: Any not-for-profit such as churches or community organizations that would like to advertise a fundraiser or community event.

PAID Advertisement Submissions: Any business that would like to advertise (for example: menus, specials, company name & logo, sponsorships, etc.) If you would like to place a paid advertisement, please email Corinne Stroud at [email protected]

Pricing

$30/m for GPC customers
$40/m for non-GPC customers
Both customers and non-customers receive a 50% discount if also a member of any area chamber.

Contact Us

Want to know more? Have questions about our services? Get in touch with us today. One of our friendly representatives will be happy to help!

Pin It on Pinterest