If you read this blog a lot, then you have likely seen our recent posts touting the wonderful service of our local technicians.  It’s true, these guys are great at their jobs and they genuinely care about the customers they serve.


However, no matter how outstanding our techs are, there are some issues that they don’t necessarily handle.  You see, there are two parts to your Internet connection.  There is the actual (most local loop is still copper – we have very few FTTH) copper or fiber-based connection that delivers data to your modem and router.  The second part is the connection from your modem or router to the computers and other wireless devices in your home.


Great Plains Communications handles the first part.  We are constantly improving our network, upgrading our current speeds at no charge, or offering higher speeds for an additional monthly fee.  We also rent wireless and wired routers to our customers when requested.  However, Great Plains Communications doesn’t oversee the connection from your modem to your devices.


That connection can be affected by many different issues and that aren’t covered by our service.  This includes viruses, old Ethernet cables, broken modems, and clashing technology.  We do offer several additional solutions including TotalTech and SecureIT, which will help protect your computer.


It’s important to know where your control over your Internet connection begins so that you can protect it.  Here are a few tips to keep your Internet connection strong:

1.       Make sure your wireless router is strong enough: There are many different types of signal strengths available for wireless routers.  The weaker the signal strength, the less distance the signal will travel.  If you find your wireless connection doesn’t reach everywhere you want it to, it may be time to upgrade.  In addition, routers can only handle a certain number of devices – check how many devices can be added to a router before you buy it. Here is a great article, explaining the many types of routers.

2.       Protect your computer from viruses: There are viruses that are able to slow down or completely shut off your Internet connection.  Once your computer is infected with this type of malware, it’s very hard to fix since many anti-virus programs use the Internet to scan for viruses.  We recommend setting yourself up with strong protection before your computer gets hit.

3.       Keep your modem and other equipment clean: Dust can get into your modem and router and affect the way your Internet works.  Every few months, turn off your modem and router and clean them thoroughly.  This includes wiping down all surfaces.  Compressed air can be used to reach inside the machine and remove dust.

4.       Provide proper ventilation: All of those electronic devices in your home put out quite a bit of energy and heat, especially when they are stacked or put into a tight space.  Protect your modem and wireless devices by making sure they have proper airflow.  Otherwise, the devices could overheat and get damaged beyond repair.

Still have questions?  Feel free to leave a comment!

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