High-Speed Internet, TV & Phone Support and More

A: Getting your new remote to work with your cable box will be a snap after watching this tutorial.

Can bring a 3rd person into a call. Must have Call Transfer as well.

Hookflash, at new dialtone enter new number, hookflash.

Allows user to forward their home telephone number to an alternate fixed number pre-determined by the user when the line is busy.  This feature is an ‘always-on’ feature that is set up by GPC.

If user does not answer an incoming call within a preset number of rings, Call Forwarding Don’t Answer will send the user’s calls to a forwarding number, programmed by GPC.

Allows user to forward the telephone to a fixed number pre-determined by the user and loaded by GPC at the time of the feature request.

To forward fixed, Press *68 and listen for 3 beeps, Hang up.

To cancel call forward fixed, Press *88, listen for 3 beeps, and Hang up.

User wants number to ring to another number.

To call forward variable, Press *72 and dial number to call forward to. Need to wait for an answer or go through the process twice.

To cancel Call Forward Variable, Press *73, and hang up.

User has no physical phone and requires phone number to always ring another number.

Programmed by GPC at the time of the feature request.

Will block all non-published numbers and anonymous callers only. OR Will block all calls. Callers must hit 1# to complete their call to the customer.

Allows user to block up to 6 numbers frombeing able to call user’s telephone number. The caller will hear the following message: “The party you have called has a selective call acceptance feature activated.  Your number is not on the call acceptance list.”

Programmed by GPC at the time of the feature request.

Personal Ring (Residential Only)

Custom Ringing is nice because the user can assign unique phone numbers (with their own ring tones) to the different people in the home. When a user lives by themselves and the phone rings, the call is always for them (unless it’s a wrong number). Custom Ringing affects incoming calls only. A second telephone number would have two short rings to it coming into the house. That’s an indicator for a specific person. A third ring tone coming into the house is a short-long-short tone. That again, could be a specific tone for a third person. This is commonly used for teenagers or kids so the parents wouldn’t answer their calls. Outgoing calls are made from the primary number only, not any personal ringing numbers or distinct ring numbers. These additional numbers can be non-published free, or published in the book as an indent under the main listing (agreement number).

Programmed by GPC at the time of the feature request.

Alerts user with a ‘beep’ of an incoming call while user is in conversation. User has the option of turning this service off and on per telephone call or leave it on indefinitely.

To use, when user is on the phone and hears a ‘beep,’ the user has three options:

1) Hang up! This would end your first call and the caller will ring through;

2) Depress the hook/flash for 1/2 second. This will place the first caller on hold and the user is then connected to the second caller; OR

3) Keep talking to the first caller. The second caller will just think the user is unavailable as they will hear the phone ringing. When the user doesn’t want to be interrupted during a special phone call, they can cancel this service prior to dialing. Pick up the handset and Press *70, listen for steady dialtone, enter the desired telephone number the user wants to call and carry on uninterrupted conversation.