Here at Great Plains Communications, we take customer service very seriously and feel that it shows in the quality of service that customers receive. A while ago, we posted about the high level of service provided by our Customer Response Center reps and now we would like to talk a little bit about the techs.
Our technicians are great. They’re helpful, leaders in their communities, friendly and often go above and beyond the call when taking care of our customers.
It may sound like corporate bragging, but the data bears it out. Our customers have time and time again rated our technicians as amazing through surveys, comments, emails, and phone calls. In fact nearly every person surveyed believes that our technicians are friendly and knowledgeable! We want you to know how much we (and they) appreciate the feedback.
Unlike many cable companies out there, our technicians make it a priority to fix customer problems as fast as possible. They show up to fix most problems within a few hours instead of a few days. They are also genuinely interested in solving every problem no matter how complicated the situation may be. These guys care about the communities that they serve.
Why are we blogging about this? Because those same forms of feedback tell us that our customers value quality service dearly and we want to make sure that you know that we get it.
Do you have a positive story about one of our technicians? We would love to hear it in the comment section below!