According to our annual surveys and numerous feedback systems, our customers value the truly superior customer service they receive from us. We couldn’t be more proud that our customers consistently rank our local technicians and Customer Representatives as helpful, kind, prompt and knowledgeable.
We do our best to live up to the standards our customers expect. For example, did you know our Customer Response Center has some of the lowest wait times in the nation for a telecommunications company? Much of the time, there is no wait at all. That’s because we understand when you have a question, you want an answer as soon as possible.
We also understand when you have a service issue, you want it fixed as soon as possible, as well. That’s the reason we have technicians who live and work in the communities we serve. These local technicians are just minutes away, not hours or days like many national companies.
Over the past several years, we have devoted significant time and resources into making sure that we provide the best customer service possible. This includes intensive training, a new intranet for faster communication and an even better survey system to gauge customer opinion.
If you would like to let us know about a wonderful customer service experience you received from one of our representatives or technicians, add it to the comments section below!