Never Let Your Business Be Out On Hold: Finding the Right Business Communication Services
To be successful in today’s digital world, a business needs a communications platform that can fulfill several critical requirements. Externally, a company must be able to seamlessly connect customers with employees to deliver excellent customer experiences. Internally, employees must be able to work together and communicate with customers and co-workers from wherever they are.
For example, are there times when your business is missing or mishandling calls from customers? Do callers sometimes spend a long time on hold, or has a caller said, “I’m sorry I can’t hear you. Can you speak up?” In general, if a customer is left frustrated instead of satisfied due to your business phone plan, there’s a problem. When there are service interruptions and the phones are down, the business is down as well.
Another equally important consideration: Can employees collaborate easily via compatible applications that facilitate smooth interaction with a customer while in the field, in the office or at home?
Of course, security is always a factor. It’s important to evaluate how up-to-date the security of an on-premise phone system is. Conversations and data must be protected and private. All of these different elements are crucial to consider when deciding on the best business communication solutions for you.
GPC Unified Communications: A Business Communication Solution That Works For You
GPC’s Unified Communications (UC) is a Cloud-based full suite of integrated communications tools – a comprehensive business phone system, video conferencing, chat, contact center, file sharing, texting and more — that are reliable, secure and easy to use. The system enables employees to collaborate with one another and connect with customers with a straightforward, easy-to-use system. A win-win business communications solution!
All-in-one Business communications and collaboration made easy
Our Unified Communications solution goes wherever your business goes. It’s accessible to all employees through desktop and mobile apps providing a seamless internal and external experience. Connect office and frontline workers to help them communicate instantly, without boundaries and with added efficiency.
Easy to set up, easy to use. The entire setup process for our business communication services is straightforward and designed for ease-of-use. Integrated desktop and mobile apps enable users to switch seamlessly back and forth based on their needs. A user-friendly control panel allows teams to quickly add lines and manage services or features. Calls can be automatically routed to appropriate departments and numbers (mobile, branch, automated attendant, etc.) to ensure every call is answered in a timely manner.
Benefits of Great Plains Communications Unified Communications
Answer modern business requirements
Manage the Cloud-based business phone system configuration and call reporting efficiently from a single web-based portal with built-in Spam call protection. Each call rings to the end point of choice. The call can be rerouted to reduce hold times if it’s unanswered. Benefit from the use of Generative AI assistant within the apps for real time help to improve efficiency.
Communicate and collaborate from anywhere
The integrated desktop and mobile apps make remote and in-office work seamless via calls, chats, texting, video meetings and more. Access and share files across devices with user controls, real-time backup, quick recovery and file storage. Meet face-to-face and share screens in HD video for more productive meetings. Advanced features include automatic meeting lock, virtual backgrounds, meeting transcriptions and more.
Highly secure and dependable connections
Triple Guard Security™ protects against cyber threats with secure data centers, a certified security team, encryption, password management, two-factor authorization and more.
Add GPC Unified Communications and enable your business to succeed
Find out how GPC’s UC platform can reduce your infrastructure and operating costs while increasing productivity.
Questions?
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FAQ
What is Unified Communications?
GPC’s Unified Communications solution combines Voice over IP (VoIP) business phone services and collaboration tools into one powerful platform, allowing businesses to communicate and collaborate anytime, from any location.
What collaboration tools are included with GPC’s UC solution?
In addition to providing a crystal-clear business phone connection, our UC business communication service solution provides collaboration tools to increase productivity across your organization.
- Meetings: Hold audio-only or video conferences with team members across your organization, no matter where they are located
- Chat: Communicate one-to-one or in a group from any device using our chat feature
- File sharing: Collaborate on and share files to others, internally or externally, while maintaining full control over access
What are the benefits of choosing Unified Communications?
GPC’s Unified Communications solution provides many benefits to not only your organization, but also the end users.
It provides your business with continuity in the event of a catastrophic event at your office location.
It allows for increased productivity and collaboration by being able to communicate from anywhere, on any device.
It lowers costs by consolidating voice and data into one network and eliminating PBX hardware expenses.
It’s highly secure, monitored by secure data centers, a certified security team and strong security protocols to safeguard your data from attacks.
It simplifies service management by providing a user-friendly control panel and insights into your service to ensure full adoption of the platform.