Meet Mike Howard, Lead Internet Technician for Great Plains Communications located in Blair, NE.

Q: How long have you been with Great Plains Communications?

A:  I have been with Great Plains Communications for 3 years in the Internet Customer Service Department and was recently promoted to Lead Internet Tech.


Q: What is your favorite thing about working at Great Plains Communications?

A: I always feel I am learning something new each day.


Q:  What is one thing you have learned from working in customer support?

A:  I have learned that you have to have a lot of patience. Every customer is different and you have to put yourself in their shoes and see the issue from their side.


Q:  Outside of work, do you have any hobbies?

A:  I like to go fishing or boating in my free time. Usually I go down to my parents’ condo at the Lake of the Ozarks with my family and friends a few times a year. I also enjoy going to music events in Omaha or Lincoln and spending time at the race track. I will also be attending the Ice Cream Cruise car show and 1/8 mile race this August, which I attend annually.

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